This Privacy Policy explains how SUBRA Digital Lab Services ("SUBRA", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website, contact us, or use our monthly website management and social media management services in Malaysia and Singapore. We are a registered business that works with clients entirely online — we operate remotely and do not maintain a public walk-in office.
We are committed to handling your personal data responsibly and in line with the Malaysian Personal Data Protection Act 2010 (PDPA) and the Singapore Personal Data Protection Act 2012, as applicable. By using our website or services, you agree to the practices described in this policy.
1.Information We Collect
Information you provide to us
When you contact us through our website form, WhatsApp, email, or social media, we may collect:
- Your name and business or company name
- Email address and phone or WhatsApp number
- Details about your website, social media accounts, and enquiry
- Any information you choose to share in your messages with us
Information collected automatically
When you visit our website, our hosting provider and any analytics tools we use may automatically collect limited technical information, such as your IP address, browser type, device information, pages viewed, and referring website. This helps us keep the site secure and understand how it is used.
2.How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide a consultation or quotation
- Deliver, manage, and support the services you engage us for
- Communicate with you about your website, content, and monthly deliverables
- Send service-related updates and, where permitted, relevant information about our services
- Maintain the security, performance, and reliability of our website
- Comply with legal, regulatory, and accounting obligations
3.Legal Basis for Processing
We process your personal data where you have given consent, where processing is necessary to provide services you have requested or entered into an agreement for, where we have a legitimate business interest that does not override your rights, or where we are required to do so by law.
4.Cookies & Tracking
Our website may use cookies or similar technologies to help the site function properly and to understand general usage. You can control or disable cookies through your browser settings. Disabling cookies may affect certain features but will not prevent you from contacting us.
5.How We Share Your Information
We do not sell or rent your personal information. We may share it only with trusted third parties who help us operate our business and deliver our services, including:
- Our website hosting and infrastructure provider
- Communication platforms such as WhatsApp (Meta) and email service providers
- Analytics and security tools that help us maintain the website
- Professional advisors, or authorities where disclosure is required by law
These parties are only permitted to use your information to perform services on our behalf and are expected to protect it appropriately.
6.Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, to maintain our business records, or to comply with legal obligations. When it is no longer needed, we take reasonable steps to delete or anonymise it.
7.Data Security
We apply reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, and disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8.Your Rights
Subject to applicable law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw your consent to our use of your data
- Request that we limit or stop processing your data, where applicable
- Ask questions about how your information is handled
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.
9.Third-Party Links
Our website and social media content may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.
10.Children's Privacy
Our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.
11.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the "Last updated" date revised accordingly.
12.Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: